Typical Tasks
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Transmit correspondence or medical records by mail, e-mail, or fax.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Enterprising
Business based Work
What personality traits do you need to succeed?
Concern for Others
Attention to Detail
Integrity
Dependability
Stress Tolerance
Self-Control
What key skills are needed for this job?
Speaking
Active Listening
Service Orientation
Reading Comprehension
Critical Thinking
Coordination
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
