Typical Tasks
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Prepare daily work and run schedules.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Stress Tolerance
Attention to Detail
Dependability
Leadership
Cooperation
Integrity
What key skills are needed for this job?
Active Listening
Speaking
Monitoring
Coordination
Time Management
Reading Comprehension
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
