Customer Service Representatives

Loading state data...

Loading state data...

Back to Search
Add to favorites
Career Profile

Customer Service Representatives

What they do

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Also Called: Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (CSR), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Member Services Representative (Member Services Rep), Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (CSR), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Member Services Representative (Member Services Rep)

WI Employment Data

*State data provided by O*NET & BLS
Compare State Data      Compare Metro Area Data   
$34,260
Starting Salary (2025)
$46,970
Median Salary (2025)
-5.5%
Projected Job Growth
50,840
WI Employment (2025)

Typical Tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

A day in the life

What kind of work is this?

Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people

What personality traits do you need to succeed?

Dependability
Self-Control
Attention to Detail
Stress Tolerance
Integrity
Adaptability/Flexibility

What key skills are needed for this job?

Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Complex Problem Solving

Expected Knowledge

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Common Activities

Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Education & Preparation

Some occupations may require additional education, advanced degrees, and years of experience in the field.
Talk to your support team on campus about this career pathway and additional degree information.
Job Zone 2

Some Preparation Needed

Education

These occupations usually require a high school diploma.

Experience

Some previous work-related skill, knowledge, or experience is usually needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Typical Education Required

Education a new hire may need

  • High school diploma 55%
  • Some college 17%
  • Bachelor's degree 14%
  • Associate's degree 14%
Source: O*NET Education, Training & Experience data

Related Careers

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Telemarketers
Insurance Claims and Policy Processing Clerks
New Accounts Clerks
Credit Authorizers, Checkers, and Clerks

Add Customer Service Representatives to your favorites?

Add to favorites
Back to Search  

More Info

Explore 106 major profiles, common career paths and strategies to maximize opportunities.

Visit Site

Search career information in detail by keywords, browse by industry, or via your interests.

Visit Site

Explore career options, find training and education, plan for your job search and find local help and services.

Visit Site

The Occupational Outlook Handbook - browse occupations and resources and explore occupation groups.

Visit Site

The nation's primary source of occupational information. Complete data and information breakdowns for all careers.

Visit Site
*Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.