Typical Tasks
Enforce safety rules and regulations.
Resolve worker problems or collaborate with employees to assist in problem resolution.
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Interpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
What personality traits do you need to succeed?
Cooperation
Integrity
Stress Tolerance
Leadership
Concern for Others
Attention to Detail
What key skills are needed for this job?
Active Listening
Coordination
Time Management
Management of Personnel Resources
Speaking
Critical Thinking
Expected Knowledge
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
