Typical Tasks
Troubleshoot program and system malfunctions to restore normal functioning.
Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
Train staff and users to work with computer systems and programs.
Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
A day in the life
What kind of work is this?
Investigative
Studying, Research based work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Analytical Thinking
Attention to Detail
Dependability
Cooperation
Integrity
Initiative
What key skills are needed for this job?
Reading Comprehension
Speaking
Active Listening
Critical Thinking
Judgment and Decision Making
Systems Evaluation
Expected Knowledge
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
