Typical Tasks
Converse with customers to determine details of equipment problems.
Reassemble machines after making repairs or replacing parts.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Advise customers concerning equipment operation, maintenance, or programming.
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
A day in the life
What kind of work is this?
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Attention to Detail
Analytical Thinking
Independence
Dependability
Persistence
Initiative
What key skills are needed for this job?
Active Listening
Repairing
Critical Thinking
Complex Problem Solving
Troubleshooting
Quality Control Analysis
Expected Knowledge
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Common Activities
Repairing and Maintaining Electronic Equipment
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
